What are my email software settings

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Before you can configure your email software to send and receive emails from our servers, you must:

  1. Register a domain name
  2. Purchase a cPanel or Cloud hosting subscription service
  3. Create an email account on our cPanel or Cloud hosting servers

Once you have done this, you can configure your email software to connect to the email account you created on our servers.

All email software and devices including Microsoft Outlook, Apple Mail and Mozilla Thunderbird connect to our email servers using the exact same settings. This article is for users who are familiar with how to use their email software, and simply want to know what settings they should use to connect to our servers. If you are unsure how to use your email software, we recommend reading through our ‘Email setup tutorials’ article for further assistance.

Note: The default Apple Mail (or Mac Mail) application has several known issues, including not saving settings during setup, losing settings randomly and having issues with connecting several devices to the same email account. Unfortunately these are intermittent issues with the software itself, if you encounter these we recommend switching to Thunderbird or Outlook for Mac.

Cloud Email Settings

Setting More information Example
Username Where asked for the username, users must enter their complete email address  johnsmith@example.com
Password Where asked for their password, users must enter the password they selected when creating the email account on our servers. If you have lost your password please create a ticket on our system or call support.  ********
Incoming Mail Server POP: pop.example.com or mail.cloudyouroffice.com.au

IMAP: imap.example.com  or mail.cloudyouroffice.com.au

Incoming Server Port Our email servers use all the default incoming server port numbers. POP:
Non SSL= 110
SSL =  995IMAP:
Non SSL= 143
SSL = 993
Outgoing Mail Server SMTP: smtp.example.com or mail.cloudyouroffice.com.au
Outgoing Server Port Most Internet Service Providers (ISP) block port 25 for their own outgoing emails.
We recommend using port 587 or if connecting via SSL, 465
Non SSL = 587
SSL = 465
Authentication Type Users must use password authentication to send or receive emails from our servers. Password

 

cPanel Email Settings

Setting More information Example
Username Where asked for the username, users must enter their complete email address  johnsmith@example.com
Password Where asked for their password, users must enter the password they selected when creating the email account on our servers.  ********
Incoming Mail Server POP & IMAP:
mail.example.com or your cPanel server (eg. mail.cloudyouroffice.com.au)
Incoming Server Port Our email servers use all the default incoming server port numbers. POP:
Non SSL= 110
SSL =  995IMAP:
Non SSL= 143
SSL = 993
Outgoing Mail Server SMTP: mail.example.com or your cPanel server (eg. mail.cloudyouroffice.com.au)
Outgoing Server Port Most Internet Service Providers (ISP) block port 25 for their own outgoing emails.
We recommend using port 587 or if connecting via SSL, 465
Non SSL = 587
SSL = 465
Authentication Type Users must use password authentication to send or receive emails from our servers. Password